ISO 20000 Foundation
- 1,635 Learners
- Last updated 10/2024
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This course includes:
- 120 Hours Class
- Offline / Online
- LIVE Project
- Certification
- Placement Support
This course offers a comprehensive introduction to ISO 20000 principles and practices, empowering participants with the skills needed to effectively implement and optimize IT service management systems within an organization. Learners will gain expertise in service management processes, service delivery, and continuous improvement practices.
The course covers essential frameworks and best practices, ensuring alignment with industry standards for effective service management. Participants will learn to assess service management capabilities, evaluate performance metrics, and develop strategies for continuous improvement to enhance overall efficiency and effectiveness in their IT services.
The ISO 20000 Foundation course provides a comprehensive overview of key IT service management strategies and tools. This course covers a wide range of topics, from foundational concepts like service management principles to advanced practices in service delivery and continuous improvement.
Participants will learn to analyze service metrics, apply effective service management practices, and enhance collaboration within their organizations. With a strong emphasis on real-world applications, this course equips participants with a complete toolkit for implementing ISO 20000 standards, empowering them to drive continuous improvement and excel in today’s dynamic IT environment.
The ISO 20000 Foundation course is a respected qualification recognized internationally, designed to equip learners with the knowledge and skills necessary to excel in the field of IT service management. This certification demonstrates a professional’s proficiency in key areas such as service management systems, service delivery practices, risk management, and continuous improvement.
Tailored to industry standards, the certification incorporates the latest trends, strategies, and tools in IT service management methodologies. Whether you’re an experienced professional looking to enhance your service management skills or a beginner aiming to build a solid foundation, this global certification enhances your credibility and opens doors to international career opportunities.
Upon completing the course, you will receive a globally recognized certificate that validates your expertise in ISO 20000 practices and demonstrates your ability to implement effective strategies that drive service quality and organizational success.
Why Choose Jeevi Academy's ISO 20000 Foundation Course?
Expert Faculty: Learn from experienced instructors with extensive backgrounds in IT service management, ensuring you receive high-quality education.
Comprehensive Curriculum: Our course covers essential topics, from the fundamentals of ISO 20000 to best practices in service management, providing a well-rounded foundation.
Practical Training: Engage in hands-on exercises and real-world scenarios that prepare you to implement effective IT service management practices.
Global Recognition: Earn a certification that is recognized worldwide, enhancing your career opportunities in the field of IT service management.
Flexible Learning Options: Benefit from various learning formats, including online and in-person classes, to fit your schedule and preferences.
Networking Opportunities: Connect with peers and industry professionals, gaining valuable insights and building a supportive network as you advance your career.
We are Accredited Offering Certified ISO 20000 Foundation Course
Enhancing your IT service management skills can significantly improve your organization’s efficiency and ability to implement effective service management practices. Enrolling at Jeevi Academy, a leading accredited institute is the perfect way to begin your journey. We provide you with the latest tools and guidance on integrating best practices in ISO 20000 into a cohesive IT service management strategy.
Earning a global certification from our academy ensures you can effectively implement service management processes, analyze service delivery metrics, and foster continuous improvement across teams. This will drive substantial enhancements in your organization’s IT service management practices, equipping you to navigate the ever-evolving challenges of today’s digital landscape. Join us to elevate your expertise and advance your career in IT service management!
Who Should Enroll?
- IT Professionals: Those working in IT service management roles looking to enhance their knowledge and skills.
- Service Managers: Professionals responsible for managing service delivery and seeking to implement best practices in service management.
- Quality Assurance Practitioners: Individuals interested in understanding how service management standards integrate with quality assurance processes.
- Auditors: Those looking to expand their auditing skills to include IT service management frameworks.
- Project Managers: Professionals who want to align IT service management principles with project management methodologies.
- Fresh Graduates: Individuals entering the IT field who wish to build a strong foundation in service management principles.
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+91 999 405 12 12
Take Your Career to the Next Level
ISO 20000 Foundation Course Career Outcomes
What our learners have achieved?
A quick summary of the placement support received by this program's alumni
- Advanced Skill Development
- Career Advancement
- Entrepreneurial Success
- Industry Recognition
- Global Networking
Our Learners Placed in Top Companies
We Offer Three Types of Training Options in Our ISO 20000 Foundation
Choose from our three tailored training options for the ISO 20000 Foundation course, each designed to suit different learning styles and goals. Whether you’re starting your journey in IT service management or looking to enhance your expertise, we offer the perfect learning environment to advance your skills and achieve your professional objectives.
Offline Training
- Hands-On Experience
- Personal Interaction
- Startup and Freelancing Guidance
- Live Client Pitching
- Mock Interview Training
- Resume Building
Online Training
- Interactive Webinars
- Virtual Networking Events
- Online Freelancing Workshops
- Simulated Live Client Pitching
- Online Mock Interviews
- Digital Resume Workshops
Corporate Training
- Face-to-Face In-Person Training
- Customized Training Programs
- Interactive Workshops
- Expert Guidance
- Digital Collaboration Tools
- Networking Opportunities
Objectives of Jeevi Academy's ISO 20000 Foundation Course
Understand ISO 20000 Principles: Gain a comprehensive understanding of the ISO 20000 standard and its relevance to IT service management.
Learn Service Management Practices: Explore best practices for implementing effective IT service management processes within an organization.
Develop Practical Skills: Acquire hands-on skills to assess and improve service delivery, ensuring alignment with ISO standards.
Analyze Service Metrics: Learn to evaluate key performance indicators (KPIs) to monitor and enhance service effectiveness.
Foster Continuous Improvement: Understand the concepts of continual improvement and how to apply them to IT services for sustained excellence.
Prepare for Certification: Equip yourself with the knowledge needed to pursue further certifications in IT service management.
ISO 20000 Foundation Course Syllabus
- Introduction
- History of the Standard
- Changes to the Standard ISO/IEC 2000
Service Management System (SMS)
- ISO/IEC 20000-1 Structure
- Deming Cycle PDCA & SMS
- ISO/IEC 20000-1 Structure
- Understanding the Organization and its Context
- Understanding the Needs and Expectations of Stakeholders
- Determining the Scope of the Service Management System
- Leadership
- Leadership and Commitment
- Policy
- Planning
- Actions to Address Risks and Opportunities
- Service Management Objectives and Planning to Achieve Them
- Plan the Service Management System
- Support
- Resources
- Competition
- Awareness
- Communication
- Documented Information
- Knowledge
- Operation
- Planning and Control Operational
- Service Portfolio
- Relationship and Agreement
- Supply & Demand
- Service Design, Build and Transition
- Resolution and Fulfilment
- Performance Evaluation
- Monitoring, Measurement, Analysis & Evaluation
- Internal Audit
- Management Review
- Service Reporting
- Improvement
- Nonconformity and Corrective Action
- Continual Improvement
Call Us
+91 999 405 12 12
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ISO 20000 Foundation Course
CertiProf Authorized Training Partner
Why Learn the ISO 20000 Foundation Course at Jeevi Academy?
- Flexible Learning Options: Choose from in-person or online classes to fit your schedule and learning preferences.
- Experienced industry professionals as trainers.
- Emphasis on hands-on learning with live projects.
- Regularly updated content reflecting latest trends and tools.
- Robust placement assistance connecting you with top companies.
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What's Included in the Price
- Flexible class training
- Live sessions, Online and Offline classes
- Hands on training
- Life time Recording & notes
- Daily task and week assessment
- 24/7 mentor’s support
- Instant referral bonus
- Presentation class
- Communication class
- Resume preparation
- Interview preparation
- Mock interviews
- 100% placement assistance
