ISO 20000 Foundation

If you’re seeking a premier ISO 20000 Foundation course, look no further than Jeevi Academy in Chennai. Our expert faculty has crafted a comprehensive curriculum that aligns with the latest industry standards, ensuring you receive relevant and up-to-date training. This course is designed for students, freshers, and working professionals alike.

Whether you’re starting your career in IT service management or looking to enhance your knowledge of service management systems, our program provides a well-rounded education. You’ll gain essential knowledge and tools to understand ISO 20000 principles, implement effective service management practices, and contribute to the improvement of IT services in today’s dynamic business environment. Join us to elevate your expertise and advance your career in IT service management!

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This course includes:

Why Choose Jeevi Academy's ISO 20000 Foundation Course?

  • Expert Faculty: Learn from experienced instructors with extensive backgrounds in IT service management, ensuring you receive high-quality education.

  • Comprehensive Curriculum: Our course covers essential topics, from the fundamentals of ISO 20000 to best practices in service management, providing a well-rounded foundation.

  • Practical Training: Engage in hands-on exercises and real-world scenarios that prepare you to implement effective IT service management practices.

  • Global Recognition: Earn a certification that is recognized worldwide, enhancing your career opportunities in the field of IT service management.

  • Flexible Learning Options: Benefit from various learning formats, including online and in-person classes, to fit your schedule and preferences.

  • Networking Opportunities: Connect with peers and industry professionals, gaining valuable insights and building a supportive network as you advance your career.

We are Accredited Offering Certified ISO 20000 Foundation Course

Enhancing your IT service management skills can significantly improve your organization’s efficiency and ability to implement effective service management practices. Enrolling at Jeevi Academy, a leading accredited institute in Chennai, is the perfect way to begin your journey. We provide you with the latest tools and guidance on integrating best practices in ISO 20000 into a cohesive IT service management strategy.

Earning a global certification from our academy ensures you can effectively implement service management processes, analyze service delivery metrics, and foster continuous improvement across teams. This will drive substantial enhancements in your organization’s IT service management practices, equipping you to navigate the ever-evolving challenges of today’s digital landscape. Join us to elevate your expertise and advance your career in IT service management!

Who Should Enroll?

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ISO 20000 Foundation Course Career Outcomes

What our learners have achieved?

A quick summary of the placement support received by this program's alumni

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Objectives of Jeevi Academy's ISO 20000 Foundation Course

Understand ISO 20000 Principles: Gain a comprehensive understanding of the ISO 20000 standard and its relevance to IT service management.

Learn Service Management Practices: Explore best practices for implementing effective IT service management processes within an organization.

Develop Practical Skills: Acquire hands-on skills to assess and improve service delivery, ensuring alignment with ISO standards.

Analyze Service Metrics: Learn to evaluate key performance indicators (KPIs) to monitor and enhance service effectiveness.

Foster Continuous Improvement: Understand the concepts of continual improvement and how to apply them to IT services for sustained excellence.

Prepare for Certification: Equip yourself with the knowledge needed to pursue further certifications in IT service management.

ISO 20000 Foundation Course Syllabus

  • Introduction
  • History of the Standard
  • Changes to the Standard ISO/IEC 2000
  • Service Management System (SMS)

  • ISO/IEC 20000-1 Structure
  • Deming Cycle PDCA & SMS
  • ISO/IEC 20000-1 Structure
  • Understanding the Organization and its Context
  • Understanding the Needs and Expectations of Stakeholders
  • Determining the Scope of the Service Management System
  • Leadership
  • Leadership and Commitment
  • Policy
  • Planning
  • Actions to Address Risks and Opportunities
  • Service Management Objectives and Planning to Achieve Them
  • Plan the Service Management System
  • Support
  • Resources
  • Competition
  • Awareness
  • Communication
  • Documented Information
  • Knowledge
  • Operation
  • Planning and Control Operational
  • Service Portfolio
  • Relationship and Agreement
  • Supply & Demand
  • Service Design, Build and Transition
  • Resolution and Fulfilment
  • Performance Evaluation
  • Monitoring, Measurement, Analysis & Evaluation
  • Internal Audit
  • Management Review
  • Service Reporting
  • Improvement
  • Nonconformity and Corrective Action
  • Continual Improvement

This syllabus provides an in-depth look at all the topics covered in the ISO 20000 Foundation course, ranging from the fundamentals of IT service management to essential implementation strategies and techniques. You’ll explore key concepts such as the requirements of the ISO 20000 standard, service delivery processes, and the principles of effective service management.

Through real-world applications, you will learn how to assess service performance, manage service quality, and foster continuous improvement practices. This course will equip you with the skills needed to enhance IT service management within your organization and ensure alignment with international standards.

Download the PDF now to begin your journey toward mastering ISO 20000 and enhancing your professional skills in IT service management in today’s dynamic business environment!

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ISO 20000 Foundation Course

CertiProf Authorized Training Partner

CertiProf is an organization that develops and certifies the knowledge and skills of professionals according to international standards and best practices across various industries, providing accreditation, certification, and examination. Its mission is to collaborate with partners in delivering certification services.
 
Jeevi Academy is proud to be an Authorized Training Partner of CertiProf. This partnership allows us to offer a range of certifications from CertiProf’s portfolio, providing our students with the tools and resources to enhance their professional skills and competencies, and succeed in the competitive labor market.

Why Learn the ISO 20000 Foundation Course at Jeevi Academy?

Students Reviews

Aarthi MAarthi M
09:20 26 Sep 24
Got to learn things from basics in our appropriate time.
Shamitha SamiShamitha Sami
07:37 21 Sep 24
I was very impressed with the instructor and his delivery. His explanations were easy to understand and the material was always the perfect pace
Nishanthi Durai samyNishanthi Durai samy
17:09 10 Jul 24
I have recently completed my internship in Cloud Computing at Jeevi Academy.....I really had a wonderful experience and got to know a lot of stuff. I have successfully completed my internship project on Cloud Computing.It was really a worthwhile experience.Thank you
Prabha AnandanPrabha Anandan
06:07 10 Jul 24
I came here for my 1 month ui/ux internship. And I learnt so much about ui/ux , my trainer sandhiya gave me hands on training session.
Dhivyashree CDhivyashree C
16:36 27 Jun 24
I have recently completed my internship in Data Analysis at Jeevi Academy.....I really had a wonderful experience and got to know a lot of stuff. I have successfully completed my internship project on Data Analysis with the guidance of Mr. Anitus sir......He was very friendly, very approachable and has been a mentor through out this Internship.It was really a worthwhile experience.Thank you
Bhavadharani RajaBhavadharani Raja
14:29 27 Jun 24
My internship at Jeevi Soft was quite interesting. Basically, my internship is all about "data analysis" where I have to search and analyze my topic deeply. This research made me learn, "What is the exact meaning of research?". I got to know about many things during my analysis, which was very helpful for me in gaining knowledge. Since this was an independent project, I myself got to know how good I was. Even though I got help from Sir, it was full of my contributions. Also I got to know "what an internship is and how to do it" with the help of Anitus Sir's guidance. Thank you so much sir. Thank you Jeevi Soft for this opportunity.
YELLOW MANIYELLOW MANI
13:51 15 Jul 23
I recently finished a Linux course at Jeevi Academy in Chennai and it was an exceptional experience. The instructors were experts, the course was thorough, and the practical approach greatly enhanced my understanding. The support team at Jeevi Academy was always available to assist. I highly recommend this Linux course at Jeevi Academy for anyone looking to improve their Linux skills. Truly a worthwhile investment of time and resources!
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FAQ for ISO 20000 Foundation Course

What is the ISO 20000 Foundation course?

The ISO 20000 Foundation course provides an introduction to the ISO 20000 standard for IT service management. It covers key concepts, processes, and best practices to help organizations implement effective service management systems.

Who should take this course?

This course is ideal for IT professionals, service managers, quality assurance personnel, and anyone interested in understanding IT service management and the ISO 20000 standard.

What are the prerequisites for enrolling in the course?

There are no formal prerequisites for this course. However, a basic understanding of IT service management concepts may be beneficial.

How long is the course?

The duration of the ISO 20000 Foundation course typically ranges from 2 to 3 days, depending on the delivery format.

Will I receive a certification upon completion?

Yes, participants will receive a certificate of completion from Jeevi Academy, validating their understanding of the ISO 20000 standard and IT service management practices.

Is the course available online?

Yes, we offer flexible learning options, including online and in-person formats, to accommodate different learning preferences.

How will this course benefit my career?

Completing this course will enhance your knowledge of IT service management, making you more valuable to employers and increasing your opportunities for career advancement in the IT industry.

Are there any assessments during the course?

The course may include quizzes and practical exercises to reinforce learning, but there is no formal exam for the foundation level.

Can I retake the course if needed?

Yes, you can retake the course if you wish to refresh your knowledge or gain further insights.

How do I enroll?

You can enroll by visiting our website or contacting Jeevi Academy directly for more information on upcoming sessions and registration details.
What's Included in the Price
  • Certification upon completion
  • Ready-made templates for quick and easy implementation
  • Practical experience with the latest premium tools
  • Job placement assistance with career guidance and interview tips
  • Strategic planning for your business growth
  • Lifetime support to address all your doubts and queries
  • Exclusive access to monthly workshops and webinars
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