Service Desk Leader Professional Certification

If you’re seeking a premier Service Desk Leader Professional Certification course, look no further than Jeevi Academy is your best choice. Our expert faculty has crafted a comprehensive curriculum that aligns with the latest industry standards, ensuring you receive relevant and up-to-date training. This course is designed for students, freshers, and working professionals alike. Whether you’re starting your career in IT service management or looking to enhance your leadership skills in service desk operations, our program provides a well-rounded education. You’ll gain essential knowledge and tools to effectively lead a service desk team, implement best practices, and improve service delivery in today’s dynamic work environment. Join us at Jeevi Academy to elevate your expertise and advance your career in IT service management!

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  • 2,243 Learners
  • Last updated 10/2024
  • Verified Training Partner

Authorized Training

Partner of CertiProf

Flexible Training

Options

This course includes:

  • 120 Hours Class
  • Offline / Online
  • LIVE Project
  • Certification
  • Placement Support
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Why Choose Jeevi Academy's Service Desk Leader Professional Certification?

  • Expert Instruction: Learn from industry leaders with extensive experience in service desk management practices.
  • Comprehensive Curriculum: Our course covers essential concepts and advanced strategies, ensuring a thorough understanding of effective service desk operations.
  • Practical Applications: Engage in hands-on experiences through real-world scenarios and case studies, equipping you to implement service desk strategies effectively in your organization.
  • Global Recognition: Earn a certificate that is respected worldwide, enhancing your professional credibility and expanding your career opportunities.
  • Flexible Learning: Benefit from a learning format that accommodates your schedule, allowing you to progress at your own pace while balancing other commitments.
  • Community Support: Connect with a network of professionals and peers, providing ongoing support and resources as you advance in your service desk leadership journey.
 

We are Accredited Offering the Certified Service Desk Leader Professional Certificate

Enhancing your service desk management skills can greatly improve your organization’s efficiency and effectiveness in delivering quality support. Enrolling in the Service Desk Leader Professional Certification course at Jeevi Academy, a leading accredited institution is the ideal way to start your journey. Jeevi Academy equips you with the latest tools and guidance to integrate best practices in service desk management into a cohesive strategy. Earning a global certification from our academy ensures you can effectively implement best practices, improve service delivery, and foster collaboration across teams.

This course will drive significant improvements in your organization’s service management processes, preparing you to tackle the evolving challenges of the IT landscape. Join us to elevate your expertise and advance your career in service desk leadership!

Who Should Enroll?

  • Aspiring Service Desk Leaders: Individuals looking to step into leadership roles within service desk operations.
  • Current Managers: Service desk managers seeking to enhance their skills and knowledge in effective service delivery and team management.
  • IT Professionals: Those in IT support roles who want to deepen their understanding of service desk best practices and methodologies.
  • Customer Support Specialists: Professionals aiming to improve customer satisfaction and operational efficiency within their teams.
  • Organizational Leaders: Executives and managers looking to align service desk operations with broader business objectives.
  • Anyone Interested in IT Service Management: Individuals keen on pursuing a career in IT service management or related fields.

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+91 999 405 12 12

Take Your Career to the Next Level

Service Desk Leader Professional Certification Course: Career Outcomes

What our learners have achieved?

A quick summary of the placement support received by this program's alumni

  • Advanced Skill Development
  • Career Advancement
  • Entrepreneurial Success
  • Industry Recognition
  • Global Networking

Our Learners Placed in Top Companies

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We Offer Three Types of Training Options in Our Service Desk Leader Professional Certification

Choose from our three tailored training options for the Service Desk Leader Professional Certification, each designed to suit different learning styles and goals. Whether you’re starting your journey in service desk leadership or looking to deepen your expertise, we provide the ideal learning environment to enhance your skills and achieve your professional objectives.

Offline Training

  • Hands-On Experience
  • Personal Interaction
  • Startup and Freelancing Guidance
  • Live Client Pitching
  • Mock Interview Training
  • Resume Building
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Online Training

  • Interactive Webinars
  • Virtual Networking Events
  • Online Freelancing Workshops
  • Simulated Live Client Pitching
  • Online Mock Interviews
  • Digital Resume Workshops
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Corporate Training

  • Face-to-Face In-Person Training
  • Customized Training Programs
  • Interactive Workshops
  • Expert Guidance
  • Digital Collaboration Tools
  • Networking Opportunities
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Objectives of Jeevi Academy's Service Desk Leader Professional Certification

Develop Leadership Skills: Equip participants with the necessary skills to lead and manage service desk teams effectively.

Enhance Service Delivery: Provide strategies to improve service delivery and operational efficiency in service desk operations.

Implement Best Practices: Teach participants how to apply industry best practices and frameworks for effective IT service management.

Foster Team Collaboration: Encourage collaboration among team members to enhance communication and improve customer support.

Measure Performance: Introduce key performance metrics to evaluate service desk effectiveness and drive continuous improvement.

Improve Customer Satisfaction: Focus on strategies that enhance the customer experience and satisfaction with IT services.

Service Desk Leader Professional Certification Course Syllabus

  • Introduction
  • Learning Objectives
  • Exam Details
  • Audience Profile
  • Content
  • Acronyms
  • Service Desk – Definition
  • Help Desk & Service Desk Differences
  • Help Desk & Service Desk Features
  • Help Desk & Service Desk Evolution
  • Service Desk – Digital Transformation
  • Service Desk Governance
  • Mission and Vision Within the Service Desk
  • Strategic Alignment with the Business
  • Success Factors in a Service Desk
  • Service Desk Objectives
  • SMART Model for Objectives Definition
  • Understanding Globalization
  • Service Desk and Social Responsibility
  • Ethics and Morals
  • Modern Management Theories and their Implementation in the Service Desk 
  • Modern Management Theories
  • Leadership
  • Leadership Styles
  • Leadership in a Service Desk
  • Leadership by Example
  • Planning
  • Planning in the Service Desk
  • Communication
  • Capabilities and Skills
  • Coaching and Mentoring Inside the Service Desk
  • Management
  • Meetings in the Service Desk
  • Point of view of the Service Desk
  • Service Desk Marketing
  • Financial management
  • Financial Calculations
  • Financial Budget
  • Project Management
  • Service Desk Implemented as a Project
  • Service Desk Implemented as a Project – Business Case
  • Project Management - Methodologies
  • Project Management
  • Project Management Tools
  • Traditional Project Management Tools - KANBAN
  • Business Model Canvas as a Tool in Service Desk
  • Using the Business Canvas in the Implementation of a Service Desk Project
  • RACI as a Tool in the Service Desk
  • Project Management Tools within the Service Desk
  • Trends in a Service Desk
  • Automation
  • Omnichannel Support
  • Data Analysis
  • User Focus
  • Outsourcing
  • Forms of Outsourcing
  • Forms of Outsourcing for the Implementation of a Service Desk
  • Outsourcing Models for the Implementation of a Service Desk
  • Vested OutSourcing
  • Outsourcing
  • Outsourcing Scaling

How does Kanban work?

Principles

Other Uses

Four Key Practices

Cycle Time

Lead Time

Scrumban

WIP Limits

Scrum - Kanban

Agile and Lean Principles

3 Rules

Kanban

Work In Progress (WIP)

WIP

Design of a Card

  • Service Certification
  • Staff Certification
  • Satisfaction Survey
  • Service Desk Attention
  • Metrics

Get an overview of our Service Desk Leader Professional Certification course, covering service desk management fundamentals, advanced strategies, and key concepts like service delivery, team collaboration, and customer satisfaction. You’ll learn to address challenges, implement best practices for continuous improvement, and use tools to enhance efficiency. Download the PDF now to start mastering service desk leadership and advancing your management skills in today’s dynamic work environment.

Download Syllabus

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Service Desk Leader Professional Certificate

CertiProf Authorized Training Partner

CertiProf is an organization that develops and certifies the knowledge and skills of professionals according to international standards and best practices across various industries, providing accreditation, certification, and examination. Its mission is to collaborate with partners in delivering certification services.
 
Jeevi Academy is proud to be an Authorized Training Partner of CertiProf. This partnership allows us to offer a range of certifications from CertiProf’s portfolio, providing our students with the tools and resources to enhance their professional skills and competencies, and succeed in the competitive labor market.
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Why Learn Service Desk Leader Professional Certification at Jeevi Academy?

  • Flexible Learning Options: Choose from in-person or online classes to fit your schedule and learning preferences.
  • Experienced industry professionals as trainers.
  • Emphasis on hands-on learning with live projects.
  • Regularly updated content reflecting latest trends and tools.
  • Robust placement assistance connecting you with top companies.
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Students Reviews

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Nouman Mustafa
05:01 18 Dec 24
Deena from Jeevi Academy is very professional and provide very good training. He knows his expertise very well. Would come back to Jeevi Academy.
Muzna Muzna
04:57 18 Dec 24
I am a student at Jeevi Academy. Deena is my UI/UX Instructor. Jeevi Academy provide study material which is very handy plus they make us do some real time project which is very helpful for the job aspect. I reside in USA I don't have any communication issue with the instructors, they are very helpful and understanding as it comes to the class timings. They also help us to prepare for the interview and resume which is for me is a plus point. I will highly recommend this institute those who wants to pursue their carrier as UI/UX design.
Syed Sohail
10:16 17 Dec 24
Jeevi Academy’s DevOps course stands out as a well-structured, practical, and career-focused program designed to empower learners with industry-relevant skills. From the beginning, the course impressed with its comprehensive curriculum, which covered essential DevOps concepts such as continuous integration/continuous deployment (CI/CD), containerization with Docker, orchestration with Kubernetes, infrastructure as code (IaC) with Terraform, and monitoring tools like Prometheus and Grafana. What sets this course apart is its focus on hands-on learning. The practical assignments, live projects, and real-world scenarios helped me apply theoretical knowledge effectively and build confidence in managing end-to-end DevOps workflows. The academy’s approach to teaching fosters a deep understanding of core concepts, enabling students to transition seamlessly from learning to implementing DevOps practices in their professional roles.The expert instructors at Jeevi Academy deserve special mention for their dedication and expertise. Their ability to break down complex topics into digestible lessons made even advanced concepts accessible to all participants. The interactive live sessions encouraged active engagement, while the flexible schedule accommodated the needs of working professionals. Additionally, the academy’s commitment to providing post-course support, such as guidance on certification and job placements, reflects their focus on student success. While the program could benefit from expanded coverage of advanced topics like DevSecOps and cloud-specific DevOps practices, it remains an invaluable resource for anyone looking to excel in this dynamic field. Jeevi Academy’s DevOps course is a stellar choice for aspiring DevOps professionals seeking a balance of practical knowledge and theoretical depth.
Kandasamy P
06:22 17 Dec 24
I recently completed the Cloud Computing course at Jeevi Academy in Chennai, and I must say it was an excellent learning experience. The course content was well-structured and covered all the essential cloud concepts, including AWS, Azure, and GCP platforms. The trainers were highly knowledgeable, patient, and ensured that we understood both the theoretical and practical aspects of cloud computing.What I appreciated the most was the hands-on training, which included real-world projects and practice sessions. This helped me gain confidence in deploying and managing cloud applications. The academy also provided useful resources and consistent guidance, which were very helpful in preparing for certification exams.Jeevi Academy's support team was always approachable, and the environment was conducive to learning. I would highly recommend this course to anyone looking to build a strong foundation in cloud computing or advance their career in this domain."
Anne Collet
09:28 16 Dec 24
I recently completed the Cloud Computing and DevOps course, and I must say it was an incredible learning experience! The course covered a wide range of topics, from the basics of cloud computing to advanced DevOps practices.
metilda suguna mary m
05:54 29 Nov 24
Class is too good and the faculty provided deep knowledge and patience. Because of him, I joined the online course. I gained a deeper understanding of the editing course. I would recommend my friends to take this course as well. Thank you for that. Most recommended faculty in editing course by ANITUS.
ThameemGit learning
06:12 26 Oct 24
My experience with Jeevi Academy is wonderful. They not only taught the course but also encouraged my involvement and passion in learning the technology. My tuitor has very good knowledge about the latest technology, he helped me to overcome with both academic and personal challenges. The class went very well. All the assignments are real time scenarios and requirements. I wish this institute should continue to grow and provide an excellent educational experience to the future techies.
Aarthi M
09:20 26 Sep 24
Got to learn things from basics in our appropriate time.
Shamitha Sami
07:37 21 Sep 24
I was very impressed with the instructor and his delivery. His explanations were easy to understand and the material was always the perfect pace
Nishanthi Durai samy
17:09 10 Jul 24
I have recently completed my internship in Cloud Computing at Jeevi Academy.....I really had a wonderful experience and got to know a lot of stuff. I have successfully completed my internship project on Cloud Computing.It was really a worthwhile experience.Thank you
Prabha Anandan
06:07 10 Jul 24
I came here for my 1 month ui/ux internship. And I learnt so much about ui/ux , my trainer sandhiya gave me hands on training session.
Dhivyashree C
16:36 27 Jun 24
I have recently completed my internship in Data Analysis at Jeevi Academy.....I really had a wonderful experience and got to know a lot of stuff. I have successfully completed my internship project on Data Analysis with the guidance of Mr. Anitus sir......He was very friendly, very approachable and has been a mentor through out this Internship.It was really a worthwhile experience.Thank you
Bhavadharani Raja
14:29 27 Jun 24
My internship at Jeevi Soft was quite interesting. Basically, my internship is all about "data analysis" where I have to search and analyze my topic deeply. This research made me learn, "What is the exact meaning of research?". I got to know about many things during my analysis, which was very helpful for me in gaining knowledge. Since this was an independent project, I myself got to know how good I was. Even though I got help from Sir, it was full of my contributions. Also I got to know "what an internship is and how to do it" with the help of Anitus Sir's guidance. Thank you so much sir. Thank you Jeevi Soft for this opportunity.
YELLOW MANI
13:51 15 Jul 23
I recently finished a Linux course at Jeevi Academy in Chennai and it was an exceptional experience. The instructors were experts, the course was thorough, and the practical approach greatly enhanced my understanding. The support team at Jeevi Academy was always available to assist. I highly recommend this Linux course at Jeevi Academy for anyone looking to improve their Linux skills. Truly a worthwhile investment of time and resources!
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FAQ for Service Desk Leader Professional Certification

What is the Service Desk Leader Professional Certification?

This certification program is designed to equip participants with essential skills and knowledge for effective service desk management, focusing on best practices, team collaboration, and customer satisfaction.

Who should enroll in this course?

The course is suitable for aspiring service desk leaders, current managers, IT professionals, customer support specialists, and anyone looking to enhance their skills in IT service management.

What topics are covered in the course?

Key topics include service desk fundamentals, performance metrics, customer relationship management, team dynamics, continuous improvement strategies, and industry best practices.

How is the course delivered?

The course features a blend of online modules, live sessions, and hands-on exercises, allowing flexibility for participants to learn at their convenience.

What certification will I receive upon completion?

Participants will receive a globally recognized certificate that validates their expertise in service desk management practices.

How long does the course take to complete?

The duration can vary based on your learning pace, but the course typically spans several weeks, with a combination of self-paced and scheduled components.

Are there any prerequisites for enrolling?

No formal prerequisites are required, though a basic understanding of IT concepts and customer service principles is advantageous.

What career opportunities can this certification provide?

Graduates can pursue roles such as Service Desk Manager, IT Support Manager, Service Delivery Manager, and IT Service Management Consultant.

Is there ongoing support after completing the course?

Yes, participants gain access to a community of professionals for networking and ongoing support, along with additional resources to continue their development.

How do I register for the course?

You can register online through the Jeevi Academy website. For any questions during the registration process, our support team is available to assist you.
What's Included in the Price
  • Flexible class training
  • Live sessions, Online and Offline classes
  • Hands on training
  • Life time Recording & notes
  • Daily task and week assessment
  • 24/7 mentor’s support
  • Instant referral bonus
  • Presentation class
  • Communication class
  • Resume preparation
  • Interview preparation
  • Mock interviews
  • 100% placement assistance
I’m interested in this Program

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